How can we help?

Add your primary domains, sitemap, and RSS feeds in Workspace Settings. Mentionary starts crawling and mapping citations to your brand, competitors, and product pages within minutes.

Trials include full access to the Brand Recall Dashboard, citation alerts for ChatGPT, Claude, Gemini, and Perplexity, plus up to five tracked competitors. No credit card is needed to start.

We typically surface your first AI citations within the first crawl cycle (2–6 hours). For net-new topics, use Prompt Watchlists to accelerate data collection.

Yes. Invite collaborators from Settings → Team. Set access by workspace so agencies can manage multiple brands without mixing data.

You can track competitor citations alongside your own. Add domains to the Competitors tab to see head-to-head share of voice and positioning across AI engines.

Yes. Upgrades take effect immediately and prorate the difference. Downgrades take effect at the next renewal so you can export data before limits change.

You can cancel anytime from Billing. Access continues through the paid period and you can export reports before the plan ends.

Head to Settings → Billing to update your payment method, company details, or VAT information.

Google SSO is available on all plans. SAML/SCIM provisioning is available for Enterprise accounts—contact us to enable it.

Use the in-app messenger or email support@mentionary.ai. Enterprise customers can also enable a shared Slack channel.

You can update credentials from Profile → Security. If you use SSO, manage access through your identity provider.

Yes. Tune notification rules per workspace—choose real-time, daily digests, or weekly rollups for citation alerts and competitor movements.

Go to Profile → Security and request deletion. We remove all stored data within 30 days unless retention is required by law. Exports remain available until deletion completes.

Visit status.mentionary.ai for uptime and crawl status. You can subscribe to updates for maintenance windows or incidents.

Use workspace roles to restrict who can view citation sources, research data, and exports. Admins can also require 2FA for specific workspaces.